Some Verizon customers in Wicomico and Somerset counties could eventually lose access to traditional copper-based landline service as the company seeks federal approval to retire portions of its older network on Maryland's Eastern Shore.
WBOC reported that Verizon has begun notifying some customers while seeking permission from the Federal Communications Commission to discontinue legacy copper service in parts of Maryland, Virginia and Delaware. The transition would move affected customers toward newer technologies such as fiber, cable or wireless-based service where available.
The proposal is especially significant in rural communities where residents may rely on landlines because cellular coverage can be inconsistent. Copper phone systems have also historically been used with alarm systems, medical-alert equipment and other devices that may require customers to confirm compatibility before changing service.
Federal approval is still required before Verizon can complete the proposed retirement in the affected areas. A notice from a provider does not necessarily mean service will end immediately, and customers should review the specific dates and replacement options included in any notice they receive.
Residents who depend on a landline for emergency communications or specialized equipment should contact their provider and equipment manufacturer before making changes. They can also follow the FCC process for information about the proposed network retirement.
The American Desk will continue following the transition as federal regulators consider the request and as Verizon provides more detailed timelines for Eastern Shore customers.